Black Friday Blowout
I app**** for a Black Friday deal for the Samsung A8 @ R249 pm on 23 November. I received a call at 09:15 from Telkom doing the preapproval which I qaulified for.
The application was obviously approved as I was debited on 27 November for R249.
On 30 November at 09:12 I was called and informed that the A8 is out of stock and I can choose the A7, A6+ or the J7 Prime or I can cancel the contract. I don't want to cancel the contract, I want my device as I already paid for it.
None of these are on par with the A8, why would I pay for a lesser product than what I app**** and already paid for? I told the lady that I want the A8 or they must offer me something better in the Samsung range and I was told that there is nothing else, I refused to accept this and I was told she would ask her manager and come back to me by 10:00 that same day. She still hasn't phoned back.
They tried phoning again a few times on 4 December between 17:34 and 17:54, I was in a meeting and unfortunately missed these calls.
Another woman phoned me on 5 December at 08:56 to offer me a great Fibre/ADSL deal for a promotion they are running, I told her that I still have not received my A8 so why would I buy anything else form them. She checked on the system and told me that they have no stock, as I am well aware, but they can offer me the A6+. I told her that the A6+ does not have Fast Charging and she assured me it did, I asked that she must send me the spec sheet for this on mail so I can confirm, nothing yet.
That same day at 16:21 I received another call form Telkom, this time a man, informing me that as they are out of stock on the A8 he does have some fantastic news, Telkom is offering me the latest model A6+. I told him that I've already spoken to 2 other people and I am still waiting for them to mail me the specifications that confirms this phone does have Fast Charging. He said he will follow up with his manager and let me know. He said he would phone back and I asked if he could do it just before 17:00, he confirmed that this is okay.
On 6 December at 09:00 I received a call again but it was dead silent and after 7 seconds the call cut. No follow up call since then.
By using the facebook page I was first told that there is no contract under my ID number. I sent them a screenshot of the debited amount with the Telkom reference number "TELKOM8TA VTM ********** ********** 127". They rep**** on 7 December at 13:09 "Escalated to the online sales team to advised on the application and delivery as debited already.^CL"
Why does it have to get to a point like this where I have to beg to get what I paid for? Where is the customer service?