Black Friday A8 Deal, account debited and phone not yet received 03 01 2019

Good Day, I have app**** for the a8 deal on the black Friday special for R249 on the 23rd November 2018, I was messaged a week later stating that there is no stock and I will be advised stock is available I was also called be an agent offering me an a6 plus which I declined and advised that I rather wait for stock of a8, my deal was cancelled without my consent because I cancelled the a6 plus. I was then called on the 14th of December and offered the s8 on the same black Friday a8 package at R249 per month. To day 1 January 2019 I haven't received device or any feedback from telkom, my account has been debited for R249 already. I have been calling in to call centre numerous times and being told that my query will be escalated and I will be called back but I haven't received any response to date. It's 2 months long now and I am very frustrated. I need feedback from Telkom and I need a phone!