Black Friday

I arranged for my contract to be upgraded to the Black Friday deal with the Samsung J7 Pro FreeMe 1GB 100 Minutes and 10GB additional data for 6 months.

I received my device via courier and was told that it would be activated within 48hrs...Which did not happen. Canal Walk then logged a case to have my device activated which took another week. I couldn't understand why my data keeps running out despite the fact that i have an additional 10GB. I called the call centre numerous times to reasure me that I am recieving it. Hoewever; when I do a balance check via ussd...there is no 10GB.

I have logged a case with the N1 City Telkom branch who assured me that I will receive feedback within 72hr...which still hasn't happened. No feedback....I have subsequently purchased additional data as a result. This is extremely frustrating. Once again I had to follow up with the call centre who couldn't assist.

It seems I just never learn with this company. They are useless...everyone passes the buck, never provides feedback and debits your account for ****py service.