Bitter Irony

To start off with, since I had my line installed, the service I've received from Telkom has been excellent. All of that changed over the weekend when my line went dead. Telkom's call center and Adsl support guys have always been super efficient and very prompt in resolving any issues/problems I've had with my line. But now you hang on for ages before a call center agent picks up your call. So, I noticed that Telkom have an app, which I downloaded and used to log my fault. I got an acknowledgement and was then notified that a technician was working on the problem. We are now in day 5 and the call center flunky informed me that apparently the App didn't give them enough info. to resolve the problem. It seems that 'no service' creates confusion in the telkom universe as they don't know what providing a service actually means. Needless to say the telkom flunky updated my request and promised on a stack of photos of Zuma that they will fix my problem. Yeh right, and the tooth fairy and santa claus sill come for coffee as well. I don't expect a response. But know this, I will no longer tell people how wonderful telkom is. I will suggest going wireless.