Bitter disappointment

I am utterly disappointed in Telkom. Since July I have had problems with the data. My daughter is homeschooling, and since 10 July, beginning of third term she is unable to log onto the site, I have logged the complaint with Telkom on 15 July.On Son 28th I received 2 sms saying they cldnt reach me and the query was closed. My cell call lists, shows no calls from them. I had no missed calls on Saturday or Sunday at all from either. In the meantime I'm buying data on Vodacom for her to study online to the tune of R150. 00 every 2 days. I called them on 29 July only to find out it was marked as resolved because they cldnt get in contact with me. Such lies. Then they reopened the query. And it's now Wednesday and still no one has contacted me. I keep asking for a manager, but no details are ever given. I asked for the contract to be cancelled as I'm paying more for data than the actual contract and I'm told I have 2 months more on the contract and I have to pay a penalty fee that amounts to the same as the balance of two months. So im now paying for both Vodacom and Telkom with no joy from Telkom as to how they will resolve the issue if at all, or how they could assist me going forward for my Daughter to be able to study online. The sad reality is that she was able to study online from January, so where and why did the problem arise, and why can't it be resolved. I have to continue waiting for them to lie that they are trying to make contact with me. Nice ploy Telkom,, to drain us for services we can't really use. I am now definitely going to take this up further through any consumer watch that may be available, to highlight to other unsuspecting people out there of Telkoms ploy. Highly disappointed at this ****************.