Bit disappointed in Telkom Mobile

Kinda disappointed in Telkom, as I was due for an update the 29th.. Couldn't get hold of them, send call back requests as well, we are situated far from a big town where a shop is, so I do it online/agent - they only started responding on the 02-11, I missed out on the perfect deal, because it ended 31-10 and its still showing on the website as an upgrade option (Yesterday)