BIS NOT CANCELLED AND I HAVE PHONED IN 5 TIMES

I HAVE A BIG PROBLEM WITH TELKOM<br> <br> I HAVE BEEN PHONING THEM FROM JANUARIE THE 6TH TO PLEASE CANCEL MY BIS ON MY NR BECAUSE I GOT A SAMSUNG PHONE. I PHONE THEM EVERY SINGLE MONTH AND EVERY SINGLE MONTH I JUST GET BILLED AGAIN. THE LAST TIME I PHONED THEY SAID THEY HAVE A PROBLEM EISH THEY CANT CANCEL THE BIS BECAUSE THERES SOMETHING WRONG ON THE SYSTEM.<br> <br> IF I LOG INTO MY MOBILE ACCOUNT I CAN SEE MY SIM IS USING A SAMSUNG.....THEY OWE ME MY MONEY BACK FROM JANUARY TILL NOW R59 X 5 = R295 THE MOBILE NR ON MY ACCOUNT IS ***<br> <br> I NEED ANSWERS WONDER IF I SHOULD MAYBE GO OVER TO A SERVICE PROVIDER I CAN TRUST.