PN
Polly N
1 reviews | Active since Mar 2014
26 Jun 2015, 13:17
BIS inactive
Good day <br> <br> After purchasing my BlackBerry Internet Service (BIS) on Sunday 21/06/2015 it has not been active till today Friday 26/06/2015. I have spoken to couple of people to follow up on the issue since Sunday. on Wednesday I call in and spoke to Samuel who promised to call me on Thursday 25/06/2015 and provide feedback he did not do so. <br> <br> I called again on Thursday 25/06/2015 between 6-7pm i was attended to by Portia, She was so understanding and professional, She has been following up and provide feedback regarding the status of the case! Her customer Service has been the best. I am very happy and and she gave me hope that the issue will be resolved<br> <br> Kind Regards<br> Customer
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Replies (1)
Telkom's replyOfficial
26 Jun 2015, 14:05Hello Pollen005,
Thank you for making contact with us.
We really do appreciate your positive feedback on us .
Apologies for any inconvenience that we might have previously caused.
Ref SM120939
Regards,
Didi Guma
Telkom Social Media Team.
***
Thank you for making contact with us.
We really do appreciate your positive feedback on us .
Apologies for any inconvenience that we might have previously caused.
Ref SM120939
Regards,
Didi Guma
Telkom Social Media Team.
***
Best regards,
Telkom's reply26 Jun 2015, 14:05
Official
Hello Pollen005,
Thank you for making contact with us.
We really do appreciate your positive feedback on us .
Apologies for any inconvenience that we might have previously caused.
Ref SM120939
Regards,
Didi Guma
Telkom Social Media Team.
***
Thank you for making contact with us.
We really do appreciate your positive feedback on us .
Apologies for any inconvenience that we might have previously caused.
Ref SM120939
Regards,
Didi Guma
Telkom Social Media Team.
***
Best regards,