ZA
Zulfah A
1 reviews | Active since Sept 2015
26 Sept 2015, 15:12
Bills one phone with two different accounts
Double billed on an iPhone taken out on Telkom at the iStore. First application for the phone was rejected- second application accepted. Bank account of first application gets debited for TWO months i.e. Telkom has yet to complete a prorata . Second bank account of second application for the SAME phone will be billed at the end of the month also for two months and has yet to be prorated. Thank you Telkom and your partner the istore.
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Telkom's replyOfficial
26 Sept 2015, 16:09Hello AngryZee,
Thank you for taking our call.
As per our discussion, your query will be attended to by billing and cancellation to make sure that the correct account is being billed.
We do value your business and apologies for your experience.
Your social media ref: SM149439.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for taking our call.
As per our discussion, your query will be attended to by billing and cancellation to make sure that the correct account is being billed.
We do value your business and apologies for your experience.
Your social media ref: SM149439.
Regards,
Boitumelo
Telkom Social Media Team
Telkom's reply26 Sept 2015, 16:09
Official
Hello AngryZee,
Thank you for taking our call.
As per our discussion, your query will be attended to by billing and cancellation to make sure that the correct account is being billed.
We do value your business and apologies for your experience.
Your social media ref: SM149439.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for taking our call.
As per our discussion, your query will be attended to by billing and cancellation to make sure that the correct account is being billed.
We do value your business and apologies for your experience.
Your social media ref: SM149439.
Regards,
Boitumelo
Telkom Social Media Team