Billings one big mess up

Item: Telkom
Rating: 1

Good day Telkom I urgently need your assistance on the below query. As you have seen on your system I have been nothing but patient with you guys but I will no longer deal with this nonsence so I need someone to sort this out urgently. Denise Belinda Norris Cell Phone numbers in question ********** 330 ********** 450 ********** 623 Since the beginning of August we have been fighting a battle with TELKOM as they are billing incorrectly. For statement 01 November 2016 – 30 November 2016 we got an invoice from Telkom which the due date was 03 January 2016. The total amount due on the invoice that was sent to me was R64.77. We have just got an sms from you threatening to cut our phones as an amount of R483.20 was not paid?????????????? It was not paid as it was not invoiced and not sent to us. PLEASE READ BELOW AND RESPOND URGENTLY ALL 3 PHONES HAVE RECEIVED THE FOLLOWING SMS YOU NEED TO STOP THIS IMMEDIATELY OR WE WILL BE TAKING LEGAL ACTION AGAINST TELKOM "Dear customer, due to the non-payment of your mobile service the service will be interrupted within 48 hours. Please make payment using reference : ********** 91 for R483.2. If you have paid the account please ignore this sms. Restoration of the service can take up to 48 hours." Also on the month of November all the contracts are STILL INCORRECT AFTER A HUGE MESS UP FROM YOU GUYS. But the mistake is still there. The phones cost R119 per month each. I will break this down for you as it seems that no one knows what they are doing there. Device Subscription R70.00 Smart Plan 50 R49.00 Total R119.00 I then see for the statement 01 December 2016 – 31 December 2016 that the phone amounts have changed again. ********** 330 – R119 per month ********** 450 – R188 per month ********** 623 – R188 per month So cell phone number ********** 330 is the contract that has been corrected but not the other two phones. I also saw on the statement for 01 December 2016 – 31 December 2016 due date 31 January 2017 that we now have to pay you an amount of R1208.62 So now all of a sudden Novembers statement was first R64.77 and now all of a sudden there is an outstanding amount of R483.20 and the statement is showing it is now outstanding. I need to get to the bottom of this immediately. There is no overdue balance if you check all the credit you owe me for all of your mess ups. I WILL NOT HAVE OUR PHONES BLOCKED AGAIN BECAUSE OF THE *********** BILLING STAFF AND I AM TIRED OF TALKING TO A MILLION AND ONE PERSON AS ENOUGH IS ENOUGH. THE OUTSTANDING DUE TO MY KNOWLEDGE IS THE FOLLOWING AND THIS IS WHAT I WILL PAY AND YOU DARE DARE SWITCH OUR PHONES OFF AND I WILL TAKE LEGAL ACTION AGAINST YOU AS ENOUGH IS ENOUGH, I WORK FOR A LAW FIRM AND WE WILL SUE YOU AS I AM NOT THE ONLY PERSON COMPLAINING ABOUT YOUR BILLINGS JUDGING BY YOUR FACEBOOK AND TWITTER AND HELLO PETER COMMENTS. CAN YOU PEOPLE NOT SEE THAT YOU ARE A SERVICE PROVIDER THAT HAS NO SERVICE AT ALL. WE ALL GET A STD RESPONSE SAYING WE APOLOGISE WE WILL GET BACK TO YOU THIS HAS BEEN GOING ON SINCE AUGUST PEOPLE AUGUST!!!!!!!!!!!!!!!!!!!!!!!!! To my knowledge I will be only paying the following: R64.77 – As no debit order even went off for this amount. (this is the total outstanding amount for 03/01/2017) Please see attached as I made it very clear for you R119 x 3 For month of December R230.42 – For the Huawei Ipad The amount that I will be paying as of the end of the January 2017 is R652.19. PLEASE ENSURE THAT THIS GETS CORRECTED IMMEDIATELY I AM NOT WAITING FOR ANYONE TO LOG A CALL AS I AM WAITING 6 MONTHS FOR FEEDBACK ON THE BILLINGS. PLEASE CHECK YOUR RECORDS IF YOU DO NOT BELIEVE ME. I NEED FEEDBACK AND TO BE CALLED TODAY WITH REGARD TO THE PHONES AND IF I DONT GET FEEDBACK WE WILL BE TAKING LEGAL ACTION AGAINST YOU TAKE NOTE THAT I DO NOT WANT FEEDBACK SAYING WE APOLOGISE FOR ANY INCONVENIENCE CAUSED WE WILL LOG A CALL!!!!!!!!!!!!!!! REF: ********** 4 AND SMS TO SAY YOUR BLOCKING OUR PHONES ********** 91 I CAN BE CONTACTED ON ********** 330

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