Billings department don't know what they are doing.

The worst experiences ever and I am a sucker for punishment, giving Telkom the benefit of the doubt due to Covid. I pay my account in cash, religiously every month and have asked Telkom to place a stop on the debit order due to me paying cash.they have never done this and continue to bill me for debit orders that bounce. When in essence I have paid the account days before the debit order is due and have sent through proof of payment. They will not allow me to cancel my debit order and rather have a cash account. Telkom does not check an account to see if payment was made, they just send automated sms to advise they will be cutting your line because your account is in arrears. When you call into 10210, they cannot advise clearly on their policies and cut the call.