1 reviews | Active since May 2014
Billing which is unexplainable
I'm very disappointed with what telkom is doing to me and them going into my bank account when ever they feel like. 1. I haven't given telkom a problem with paying my contract I made sure that I pay in time. 2. They keep going in and out of my bank account however and whenever they feel like.
Now the problem started end September when the last day of the month was on a Saturday which is the day I got paid but telkom being telkom decided to go into my account a day before pay day. I was never notified of that and understandably the debit will bounce back and to that I got changed by my bank for the return charges and I believe telkom changed me for that. Then on the 13-10-2017 telkom decided to go into my account to debit R198 and at that point no form of communication has been done to notify me of the payment disruption. Last day of October again they went into my account and attempted to debit me R99 and R249 as well which to this day I don't understand the billing processes. November 16 they again took R8.50 and R497.94 from my account again no communication sent with all this happening also on the 20th & 24th November R373.46 and R8.50 attempted again from telkom and by now I think I can see that telkom really feels that my bank account is their soccer ground and they can do as they please. Then on the 30th of November now R373.46 was deducted successfully from my bank account and when I called in the contact centre consultant couldn't explain the billing processes with I had decided to let it be. So now on the 8th of December still telkom is going into my account on the day I didn't authorize for them to go into my account and debit now this is really unacceptable as I have went and did the online chat with Tshepo on Monday and when I about the invoice I received he said please an updated one will with new bill I had received that nor have I received a call from telkom and my bank account R223.48 has debited no communication. So can please someone explain why happen. I was really happy with telkom until now with all the back and forth that has been happen and no clear explanation given to me.
I WONT ADVICE FAMILY OR FRIENDS TO TELKOM WITH THE KIND OF SERVICE THAT I HAVE BEEN GIVEN I THINK I WONT EVEN RENEW MY CONTRACT IM TEALLY NOT HAPPY SO DISAPPOINTED
ANGRY CUSTOMER
Hello Pinketdikgale839
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Noleen
Telkom Social Media Team.
Best regards,
Hello Pinketdikgale839
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
