Billing vs Telkom technical issues vs customers failure to pay vs loss of revenue due to Telkom technical issues

I have today once again been disappointed by Telkom, due to the technical issues which took place during November which was a few weeks, the underground cabling which was damaged, I had a great loss of work, which in turn meant loss of revenue to myself and my family. This resulted in me struggling to pay the invoice. Which I made small payment of. The following transpired:

November, through no fault of mine, I was unable to use the wifi and phone lines, but was still presented with a bill which I had to pay, which I struggled with due to loss of revenue, due to Telkom technical iisues.

December my account was suspended, I couldn't get in any work due to suspension and according to Telkom consultants on 10210 that's not Telkom fault but mine, due to non payment. Fair enough, but where does the blow back come from? It all stems from the poor technical services.

January 2020, on the 31st I received an SMS from Telkom to say MY account is in arrears with R1106.76. I made a plan for payment, and I pad R1110. 00, as I need to work to feed my family and see to my mom who has dementia.

February 1st, I Phoned 10210 to query, why I received an SMS to say R1106 was outstanding, why my online statement says I owe R1777 and why my emailed statement says I owe R1906? I was told my the 10210 consult, sorry the SMS had a mistaken amount, wow! Then I queried why am I still liable for R600 when I didn't have the privilege of using it in December? The consultant, because you signed a contract and you're liable for it.... It's rent.... And again she said, it's not Telkom fault it's your failure to make payment.... Wow once again....yet I was still charged for November and paid for it even though I struggled, which was no fail of mine but Telkoms, but I still hot charged...

I'm clearly not happy with Telkom, but I do unfortunately have to make use of your services.

Kindly assist me to restore my wifi and telephone lines as I need to use these asap for by Monday afternoon, do that I can start making proper payments to Telkom again, and not have these fruitless unnecessary fighting and issues.

I await to hear from you Telkom.