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BM
Brian M

1 reviews | Active since Mar 2014

23 Jul 2018, 09:26

Billing - useless

Telkom Fibre to the Home (FTTH)

Over billed for 4 month - escalate dispute every month Zero feedback Zero resolution

IP Phone still not installed after 4 month but still getting billed (At least the data works)

0
Replies (3)
Telkom
Telkom's reply24 Jul 2018, 14:29
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

BM
Brian M's update24 Jul 2018, 14:40
Reviewer Update
No Telephone number as the IP phone hasn't been installed yet. ID# *** 08 5 ACC# *** Dispute *** Incident # ***8 Contact me on ***
BM
Brian M's update24 Jul 2018, 15:06
Reviewer Update
After playing PING PONG with the call centre for 2 hours yesterday, I was finally reffered to sales again. Having been through this process before on the 4th June, I was skeptical. However, Cameron helped identify that when the upgrade was done at the Fourways Telkom store, they failed to load the VNT Discount. He sent an email to the back office person , Pieter Hurn, who processed the upgrade requesting that the VNT Discount be loaded and that he contact me on my cell - no news yet. Once this is done, I get the pleasure of opening a new billing dispute, cos Telkom closed the last without resolution yesterday as well - Got a very nice SMS telling me it's closed. Why can't someone in billing, just call someone in sales and resolve this???