Billing theft - Paying for a service I do not use or want.

So this is the second time am trying to get any assistance from Telkom. Roundabout August-September I app**** for an LTE service from FNB. Amazing how references are always provided upon a sale.

The following day I cancelled the order as I found an alternative. The consultant could not provide a reference, but a name and date.

Going forward I then kept receiving status updates of this service being processed. I tried contacting Telkom to cancel this order, be it telephonically (Again no references provided), Facebook, Hello Peter, yet to still have the product delivered to my address.

The items was given to a family member , which means I have not signed for these goods. I was out of the city. Months going by of me reversing debit orders from Telkom, sending cancellation requests(forms) with no feedback, month on month, eventually blocking Telkom, I find out through a Credit Check I am owing Telkom R5000 +, for a service I have not used once. The product is still in a sealed package. Telkom can clearly check that this service has never been activated, Yet I am billed monthly. Telkom does not communicate this to me at all nor do they demand anything.

How do I take legal action against Telkom for tarnishing my credit name?? I can not apply for anything as I have this large owing balance on my name for a service I do not want nor have ever used.

All i wanted was for the modem to be collected and the entire bill cleared from my name.

Please provide me with a way to take Legal action as this has gone too far.

My details are as follows.

Muammar Gasiep ID: ***086 Address: 35 Kingsley Rd Salt River.

Cell: **********