BILLING THEFT

During lock down i upgraded my telkom line from a 10mb ADSL line to a 20mb fibre line. I called telkom to notify them that i had recieved my router and that my fibre box was also installed that they should please cancel the ADSL line, the phone line as well as everything else that comes along with it. I was informed that it would all be taken care of and that i would only be billed for my Telkom/Vumatel 20/2 package which i believe was around R820 p/m for a 2 year contract. The following month i recieved a bill of well over R1000 to which i attributed to possible interim, however every month since then it has been the same to find out that i am being billed for BOTH my ADSL as well as FIBRE and that nothing has been resolved. Every time i call i am told my account is blocked and that i need to pay and i explain that i shouldnt be paying as its an unactive service but then am told i will be credited to which NOTHING IS DONE. The following month the same ****** story when i contact them or even go into the store, this is blatant theft, i am paying for a service that IS NOT BEING PROVIDED as i upgraded or so i thought to a better product. This has been going on now for 6 months as i informed telkom in April to cancel., and since then i have been paying double. Im sure when they credit my account it will be well over R7000 extra they have forced me to pay to fix a fault that never gets rectified. I sincerely enjoyed telkom and have been a client for the better part of 6 years however if this matter is not resovled with the relevant accounts being cancelled and credited and only my fibre line 20/2 being active and billed for then i will be left no other alternative than to go legal as this cannot go on any more. I cannot be held accountable for a bill that has nothing to do with me.