BILLING - SUSPENSION and unfair reconnection fee

Dear Telkom<br> <br> You send me a sms - Dear Valued client. I do not believe this.<br> <br> I had a problem this month regarding payment of my account.<br> I advised Pinky Dlamini of this matter and I tried to pay by the 15/11<br> <br> Due to my husband not getting his funds in on time, Pinky without avail allowed this account to be suspended, causing a suspension fee that is more than my account. I also cannot understand that this fee is more than the monthly account. There should be a fair limit. How am I ever going to get this account up and running when I now have to pay double.<br> <br> This account is not even a full month behind and this is the treatment I get from Telkom. Even with Pinky Dlamini being aware of the situation.<br> <br> I feel this is grossly unfair, since I did get in contact with the Telkom accounts department.<br> This severe action in 2 weeks is not fair at all toward your customers.<br> <br> I feel totally helpless and do not feel like a valued client at all.<br> <br> Wendy Steffen<br>