Billing statement telkom

Good evening telkom top management.

I hope this massage finds you well

I'm currently very dispointed in the service telkom is providing to me. Frist I request that my R 500 spend limited to be caped in October. Then I toke the 100 minutes which is R 40 a month. which it was not done. My billing statement was very high when I called in they told me that I should pay for it and I refused because I canceled it in October 2018 So I fall to understand why should I pay for it? Since I cancelled it

Kindly regards Katleho mofolo Email **********