1 reviews | Active since Nov 2015

05 Jul 2017, 10:49

Billing Statement Issue

Item: Telkom
Rating: 1
Author: Onica M

The experience that i got from Telkom was very bad and unacceptable. Am paying R199.00 for LTEB315 -5G+5GB(Router -TOP UP) every month and now in June 2017 they have deducted R699.00 on my account on the 25th which i have reversed it becuase i did not understand why, i have been calling the customer number which is not helpful also (081180) to get clarity of why the amount has been changed and now the statement stating that am owing Telkom R1398.00 I have manage to go the nearest Telkom to get the number ( ********** ) .I spoke to Lorén Santi the Back Office Team Leader which she did not assist me BUT being route to me and telling me that i have changed the system to open for me to have extra data when am finished with the one am paying thats why i must pay that money. I also manage to talk to her manager Myline(HR Manager) which is very very route ,she did not even listern to me the first thing when she answer the phone she said""the answer that Loren gave you is the answer that she is going to gave me and there is nothing she can explain to me"" she did not even listern to me until i put my foot down to say can you please listern as i need somebody to give me answers. why am paying such huge amount since i started paying Telkom i was paying R199.00 and if Loren said i have changed on the system to have extra data after the one am apying and who changed it then becuase i did not request Telkom to that.

Helpful (0)

Replies (5)

Telkom's replyOfficial

06 Jul 2017, 17:17

Hi Onica,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collection Team for further assistance, they will be in contact with you.

Your reference number: ***4

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply06 Jul 2017, 17:17

Official

Hi Onica,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collection Team for further assistance, they will be in contact with you.

Your reference number: ***4

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's replyOfficial

06 Jul 2017, 17:17

Hi Onica,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collection Team for further assistance, they will be in contact with you.

Your reference number: ***4

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply06 Jul 2017, 17:17

Official

Hi Onica,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collection Team for further assistance, they will be in contact with you.

Your reference number: ***4

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Onica M's updateReviewer Update

11 Jul 2017, 15:41

Billing Statement :reference number: ********** 4

Since Telkom promised to call me regarding my query until today nothing happened,meaning they dont care about the customer queries what is important to them is to deduct incorrect amount in MY bank accounts

Iam still sitting on unresolved query which am very frustrated about it as i can see they are pushing their time to month end so that they can bill me another huge amount,

I need to cancell this telkom contract which i just need the process of cancelling it becuase i can not pay 699 .00 FOR DATA INSTEAD OF 199.00 every month in this recesion as if am paying insurance for a house,I CAN NOT unfortunatly.

THIS IS TOTALLY UNACCEPTABLE FOR NOT RESOLVING THIS QUERY .

Thank you

Onica M's update11 Jul 2017, 15:41

Reviewer Update

Billing Statement :reference number: ********** 4

Iam still sitting on unresolved query which am very frustrated about it as i can see they are pushing their time to month end so that they can bill me another huge amount,

THIS IS TOTALLY UNACCEPTABLE FOR NOT RESOLVING THIS QUERY .

Thank you

Onica M's updateReviewer Update

13 Jul 2017, 08:09

tshepi@11:
Billing Statement :reference number: ********** 4

Iam still sitting on unresolved query which am very frustrated about it as i can see they are pushing their time to month end so that they can bill me another huge amount,

THIS IS TOTALLY UNACCEPTABLE FOR NOT RESOLVING THIS QUERY .

Thank you

Onica M's update13 Jul 2017, 08:09

Reviewer Update

tshepi@11:
Billing Statement :reference number: ********** 4

Iam still sitting on unresolved query which am very frustrated about it as i can see they are pushing their time to month end so that they can bill me another huge amount,

THIS IS TOTALLY UNACCEPTABLE FOR NOT RESOLVING THIS QUERY .

Thank you

Onica M's updateReviewer Update

13 Jul 2017, 08:18

It is the 13 July 2017 and I'm still waiting for feedback from Telkom

Please can somebody please assist me with my sistuation

Advise me on the way forward....

Onica M's update13 Jul 2017, 08:18

Reviewer Update

It is the 13 July 2017 and I'm still waiting for feedback from Telkom

Please can somebody please assist me with my sistuation

Advise me on the way forward....

Billing Statement Issue

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