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nicole A

1 reviews | Active since Mar 2014

07 Dec 2016, 15:59

billing shock for a Hellopeter complaint/worst network provider ever

<p>Good day</p> <p> </p> <p>In november I complained on the hellopeter website about data which was offered to me but was never added on my account, after having to go back to site for feedback a agent called to assist, she was not very friendly, she added the data for me with regards to the complaint. I told her since this is their fault i will not pay the prorata. she advised me she will send my account to the billing department and they will be in contact to with me when the bill is generated as she does not deal with billing queries.</p> <p>I repsonded on my last complaint and requested them to give me feedback yesterday.</p> <p>here I am again writing a new review because it seems like telkom is not interested in sorting out my query</p> <p> </p>

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Replies (3)
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nicole A's update08 Dec 2016, 10:16
Reviewer Update

Good day

can someone please call me, with regards to my complaint

regards

Nicole

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nicole A's update08 Dec 2016, 12:37
Reviewer Update

is any of the telkom staff interested in contacting me to get my query resolved or am I just going to be ignored

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nicole A's update10 Dec 2016, 18:16
Reviewer Update

Good day

the billing department did not contact me, the only form on communication you company made was this message.

kindly foward a brake down as to how you came to this amount

regards

Nicole