Billing shambles

<p>I requested Telkom on 14 Jan uary 2017 to move my internet to the January 2017 internet promo. The service number in question was ********** 019.</p> <p>Seeing that I have two landlines with Telkom, I expressly asked the call centre agent to make sure that shes does not touch the ********** 763 number.</p> <p> </p> <p>Good enough the internet promo was activated without delay and I give them full marks for that.</p> <p> </p> <p>However they chose to mess my billing big time. All the services for the ********** 019 are now charged on the 011 ********** something that they have done without any instruction from me. This is not for the first time that Telkom does this to me. The same billing shambles were done in November 2013 hence I have asked the call centre agent to make sure that she does not touch my ********** 763 account.</p> <p>i called Telkom 4 times asking them to rectify their mistake, the billing department are basically saying that they are not responsible for anything. I spoke to WheleneN a Supervisor from the Sales deartment and he said it was the responsibility of the Billing Department.</p> <p>I then called the billing department on 01/02/2017 and I spoke to Bonakele who was less than helpful. I asked her to call the Supervisor, she indicated that the Supervisor was in a meeting but she was going to send an e mail to the Supervisor to call me. I indicated to Bonakele that the Supervisor will never call and I was saying that from my previous experience. I was rightto date the Supervisor has never called.</p> <p>On the 16th January 2017 I called the billing department asking them something about the early cancellation of my contract because I wanted to take advantage of the January 2017 on my other number and they promised to escalate it. To date nothing is forthcoming.</p> <p>The problem I am faced with is that I have to submit the monthly invoices for the ********** 763 to my employer because I am getting a telephone allowance. How do I submit an invoice which has been messed up by Telkom. </p> <p>My wife's business pays the ********** 019 services but owing to incompetency of Telkom staff members this service number shows zero balance everything is now charged on the ********** 763 account.</p> <p>THIS IS GROOS INCOMPETENCE AND LACK OF COMMITMENT. TELKOM HAS LET GO OF COMPETENT STAFF AND NOW GETTING SERVICE IS A NIGHTMARE.</p> <p>I REQUEST TELKOM TO LISTEN TO THE TRANSCRIPTS OF 16/01/2017 FROM ********** 763 AT ABOUT 09HOO IN THE MORNING, 30/01/2017 AT ABOUT 14H00 FROM ********** 656 AND AGAIN ON 01/02/2017 FRO ********** 286 NUMBERS.</p> <p>TELKOM WILL THEN JUDGE THE LEVEL OF COMPETENCY OF ITS STAFF MEMBERS.</p>