Billing Service Terrible

<p>I am shocked at how Telkom calculates invoice amounts and the fact that staff cannot explain invoices correctly. I have had a Contract for almost 2 years now and this is probably the 3rd time that I have gotten billed incorrectly. The day I got the contract I destroyed the sim card as I did not need it, now this last month I got debited over R1000 over and above my monthly installment. Can someone please explain to me how this amount can get debited if I am not even utalizing the sim card? No such amounts reflected on my statement either and your staff in store cant figure out what that amount is. Your customer service is really poor Telkom. I would really appreacite some service and I dont want my Telkom Contract to be credited, I would like a complete refund into my Bank Account. </p>