Billing/ service

I had a contract with Telkom that expired last year whereby I phoned in, got a settlement amount, transfered the settlement amount and requested for the contract to be canceled. 6 months down the line Telkom started debiting my account again after I had told them to cancel the contract. I disputed that stupid debit order with my bank and phoned Telkom for clarity as to why they were going into my account when I didn’t owe them. Note that it’s been three times trying to cancel this contract whereby I’d phone in, be given a settlement balance, action the payment and few months down the line see their debit order running through my account. I’m tired of these people. I have requested for call recordings made between them to prove that I canceled this contract a long time ago and that was after speaking to one of them. Noone seems to be taking action. My credit score has been negatively impacted and still no one from Telkom seems to care even after several calls to them requesting for this to be fixed. I am very disappointed with this company tired of calling and I demand that my case be attended with urgency. I was promised that their team leader Bianca was going to call me back but I have not received any call from her, and it’s been more than a week now. **** service, **** company busy *****ing people’s money!!