Billing & service

<p>What a waste of time. I have contacted Telkom Mobi numerous times to capp my new contract. For some bizaar reason they have email addresses that you can use. BUT they read their emails but just simply doesn't responde to the clients request even if you confirm all your details or they just simply state that you need to call in to make the changes to your account. Why the hell do you then have email addresses if a client cannot make changes to their accounts via email???<br />Then when you do call in they take what seems like a life time to answer the call and when they do answer there is no one that is able to resolve your query. When you ask to speak to a manager or team leader they have a million and 1 exuses and keep you waiting on the line for ages. I waited 52 minutes and still no one answered and the call got cut off. <br />No one called back. On my first request to speak to a so called manager they gave my details through an I'm still waiting for that call and that is a month later. Today I called in and that's when I waited for 52 minutes. No one called back. </p> <p>My account has been suspended due to a debate on my account as once again they didn't process my request to capp my account as I requested. I refused to pay them as they cannot keep to the terms of the contract as agreed upon. After much argueing I have made a payment towards them for the full amount. I even contacted them to remove my bankig details as I stated that I will do a manual payment from now on. After the payment was made they debited my account twice. Emailed them the statement and asked them to allocate the funds to my contracts and all they have to say is that I need to allow them 14days to allocate the funds. This is unacceptable as I have paid for a full month and will only receive a 16days worth of service from Telkom. <br />It's worthless trying to sort it out with Telkom as no one wants to get their hands dirty and sort out the problem.</p> <p>I have had so much drama with Telkom that I actually want to move to a different service provider. I even willing to pay more for data and call charges as long as I never have to make use of Telkom ever again. </p>