Billing *******

I app**** for a Telkom contract via their call centre on the 3rd of June, a P40lite on a 800MB Free Me. I have basically spent multiple days on the phone mainly holding 30, 40 sometimes 50 minutes at a time just trying to get feedback from them regarding the phone and contract. My online app IDU***.

Eventually I decided I have had enough and go into the store at Kenilworth Centre and apply directly in store and that was the 25/26 June. I get a call on the 28th June saying the phone is at the store. However I was not informed that I would be billed a full R230 for the month of June when I received the phone 2 days before month end. I was informed that I will be pro-rata for the data for the 2 days but not the full amount for the phone, and I will only make a payment end of July. I called Telkom and they advised there is nothing they can do which is totally unacceptable as no one informed me that I will firstly have to wait almost an entire month for a process they say takes 7 days. Was is intentional for the store to leave out the part of being billed for the month of June??