Billing query and terrible service.

30 April I called Telkom after my line was suspended despite the fact that my arrears was settled and my monthly installments debit order went off only to find out that my arrears payment is not reflecting yet and I was told that my line will be unlocked once it's updated. Me thinking I should be patient for the 2 May to come only to find nothing has been done and when calling them again the payment was reflecting but they now claim my account is still in arrears but their system has not been updated yet. The 1st agent I spoke to placed me on hold only for the call to drop. I then phoned from my land-line at work to have this sorted out only to discover these poeple don't even know or understand their own statements and I had to guide them to realize that my account is up to date and infact I over paid them. I spend almost two hours speaking to both an agent and a manager on the phone being placed on hold for long periods at a time to get this resolved. I now received an SMS saying my account is in arrears with R900 odd where it was agreed that everything has been settled. I phoned Telkom today and requested to speak to a manager, I spoke to the agent Thando who placed me on hold for a very long time once again telling me she will get a manager only to come back clearly not willing to put the manager on the line which I made clear to her that I do not want her and want a manager only to have the call dropped in my ear. These *********** agents who does not fullfil a customer's request and cannot do their jobs properly is enough to agrevate anyone and I am very unhappy with the disgusting service I have gotten from Telkom after being a loyal customer. I will be getting a court order for the calls made to Telkom to be retrieved and taking this matter to the ombudsman and media to expose them. I am sick and tired of calling after *********** people who dont even understand their own systems and where customers must educate them. I literally went through all my statements from January with the manager I spoke to and clearly did not get anywhere. We will see how long I will be supporting Telkom with their terrible service.