Billing query and **** service complaint

I just called Telkom customer service about a billing query, I was debited on 24/08/2018 and my debit order date is the 25th I was greatly inconvienced. I spoke to Blon who then transferred the call to Zethu who has an attitude from hell to say the least and lacks customer service s****s I then requested a manager but was transferred to Paul who is a team leader lacking leadership s****s as he was rude and arrogant to say the least for him, as he stated that I was advised on debit order for the 24th my question to him beibg where was I suppose to get the money as I get paid on the 25th, his response" you should have made a plan". Am waiting for a manager to get back to as he stated that there is only 1 manager working at Telkom for client services. They should get their act together and stop treating customers as *******!!!!!!