Hellopeter
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AK
Adam K

1 reviews | Active since Dec 2011

27 Jun 2018, 10:02

Billing Query and Complaint

Issue 1> I was overcharged on 30GB FAMILY FREE ME in January 2018 for December usage, although MY ACCOUNT IS capped at 30Gb (R699pm) as was done and requested at Trade Route mall Branch when signing up, it has been logged, Ref: ********** 48, until now I have not been refunded/Credited/Charges reversed. Nor contacted. Please reverse these charges. I have followed this up many times by phone and at the branch as well as logging it on Telkom Website on 1 June. But still no resoltion or response.

Issue 2> I have a SmartBroadband Wireless 10GB Deal (10gb Inclusive SmartBroadband Data, 10Gb Recurring LTE/LTE-A Night Surfer Data, 10Gb Recurring LTE/LTE-A Anytime Data, 10Gb Included Telkom Mobile Night Surfer Data, 10Gb Wi-Fi Data Unlimited Speed). I had most (approximately 9.5GB left) of my 10gb Recurring LTE/LTE-A Anytime Data (as well as all my included (10Gb) night surfer and all my (10GB) wifi) and all of 10gb Recurring LTE/LTE-A Night Surfer left on 28 May. I should have had all of the recurring balances left plus the new bundles on the 1 June ., as it “Recurring”. Please return my recurring balances. However I didn't. This is unfair, and dishonest. Please rectify this. This has been logged on your website 1 June 2018.

Issue 3> Why are there no contact details for Telkom. Any company has them, but not Telkom.

0
Replies (2)
Telkom
Telkom's reply09 Jul 2018, 08:48
Official

Good day Adam.Kola

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

AK
Adam K's update10 Sept 2018, 11:02
Reviewer Update
Dear Telkom 1. Still awaiting feedback for Query since January 2018 from store and call centre. 2. Still awaiting feedback for same query logged again on your website June 2018 3. Still awaiting feedback for same from your reply 9 July 2018 to this initial query on HelloPeter 27 June 2018. It seems, you just respond with a vague automatic reference number to boost your image, but do NOTHING, as usual.