cW
christopher W

1 reviews | Active since Feb 2012

23 Jun 2015, 23:45

BILLING QUERY

Hi There<br> <br> I can't find where or who to email on the telkom website. Therefore this is potentially a very easy conversion from complaint to compliment for Telkom.<br> <br> I don't seem to have any invoices from telkom in my inbox for the month of JUNE 2015. I would like to query the 2 payments which came off my account this month. please can you provide me with detail regarding these payments.<br> <br> -782 TELKOMMOBI***<br> -692.52 TELKOMMOBI***<br> <br> This is a lot higher than my budgeted monthly telkom expenses.<br> <br> Please email me with the details as I won't be able to take calls due to meetings. I will update this ticket once I have received feedback.<br> <br> Thanks<br> Chris<br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply24 Jun 2015, 08:19
Official
Hello cjweyers,

Thank you for bringing this matter to our attention.

Kindly be advised that we have escalated your issue to our Billing Team for further investigations and we will revert back to you with feedback.

Your Social Media reference number is SM120119.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
***

Best regards,