Billing Query

<p>This is my 3rd post to Telkom this month about their incompetency. Last month i settled my telkom account to the last zero and i changed my payment metod to debit order on the 3rd of each month. When it was 3rd of November, Telkom did not debit my account and my account became in arrears. I made this aware to them and they still nothing about it. This morning when i woke up, my account was disconnected by Telkom, and now i have to pay reconnection fee AND the ****** money they didnt debit in the first place when they were instructed to do so. They are dragging my credit name to the dogs with their useless service. Either than this platform where can i escalate my issues with Telkom because the service i am receiving is next to zero.</p>