Billing Query

Telkom Account no :***<br> Tel Number: ***<br> <br> I refer to my recent bill regarding the service fee of approx. R700.00 which was charged. When I app**** for my current line to be converted to an ADSL line I was told at the Telkom Direct Office in Marshalltown that I will not be charged anything as I have already got an existing landline. This was also confirmed when I called the 10210 number. On the 01.03.2015 I queried this at the Eastgate shopping centre branch who also confirmed that I should not be charged. When I called the billings departments on 10210 they told be that they were not able to help and re-directed my call and I waited 10 min for an operator to assist until I hung up. This is a billing query and the account department could not even help me.<br> <br> I would appreciate it if the service fee can be reversed and my complaint looked at.<br> <br> Thanks<br> Nazeer Sali<br> <br> <br> <br>