Billing query

Hellopeter my 76 yrs old mother had a 2yrs wifi with telkom that was suppose to have ended in September 2022,three month before that it's was not working we reported and got refund for two months even canceled the contact in September,October they debited.

On the 25 October 2022 we went to one of their outlet they told us her name doesn't appear on the system long time but money is been debited from her account.

One of the consultants said they will log a call for us and took my number upto today no call and waiting to see if the debt this month end.