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LK
Logan K

1 reviews | Active since Dec 2017

04 Dec 2017, 15:46

Billing querie

I have received my bill and they charge R200 extra 'coz they deduct before my payment date, I phoned them two weeks before to informed of my paymnt date and the consultant advised me that I need to make Manuel payment of which I did. I phoned again spoke to a bongani, he advised me even though I phoned they will still charged me... that's ***

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Replies (5)
Telkom
Telkom's reply13 Dec 2017, 13:40
Official

Hi Lkrotz

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

LK
Logan K's update26 Dec 2017, 14:01
Reviewer Update
Still waiting for an answer
LK
Logan K's update28 Dec 2017, 18:40
Reviewer Update
Hi Lkrotz We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused. Interaction REF: AI ********** Regards Waiting for an answer
LK
Logan K's update28 Dec 2017, 18:40
Reviewer Update
Hi Lkrotz We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused. Interaction REF: AI ********** Regards Waiting for an answer
LK
Logan K's update07 Jan 2018, 20:24
Reviewer Update
What *** service still waiting for an answer