BILLING PROBLEMS NOT SOLVED!

I have two queries with Telkom!

1. My Telkom Mobile account that I have been struggling with from May 2018. I have previously posted a review on here because this is the only place Telkom seems to take people seriously from.

I currently have a Huawei P20 Pro on contract with Telkom from October 2018, I should be paying R569 per month for the contract (plus any other network phone calls that I make). I am paying R669 because Telkom cannot remove an add on bundle that is on my account for the past 12 months!!!!! I am NOT getting the data for the bundle but I am being charged for it!! I have sat on the phone with them for hours asking them to resolve the problem and it is still on my invoice!!!! I am utterly disgusted at your customer service! I sit on the line for 45 minutes before someone answers, I end up fighting with the person regarding the issue and all they do is apologise and say it will be fixed and it does not get fixed! I have screenshots of messages on Facebook from Telkom on the 9th of Dec 2018 at 17h17pm that says "Hi, Raeesa, the cancellation for the add on data will reflect on the next print on the account", yet my January, February and March invoices still have it!!

2. I ordered a Telkom line telephonically on the 21st of December at 10h46am. In the beginning of January 2019, the technician in my area called me and informed me that the box in my area was stripped and that I should consider getting LTE. On the 14th of February 2019, I received SMSs telling me that a line has been activated. I did NOT receive a router, nor do I have any telephone connections in my house. When I called Telkom, they were unable to assist me and so I wrote an online Facebook post.(https://www.facebook.com/search/top/?q=raeesa%20ebrahim%20telkom&epa=SEARCH_BOX) - I am still being billed for this! I am sitting with a R2000 bill which I cannot afford. I will ONLY pay the R605 for the one line that is in use!