CT
Chris T

1 reviews | Active since Oct 2014

22 Mar 2017, 13:05

Billing problems like always

<p>to be honest i should be use to telkom's billing by now, last time i activated a line they billed it as a contract, now to reactivate a line there is a R620 something fee that was never mentioned or consented to, when i called they said nothing they can do it's already been invoiced.</p> <p> </p> <p>had to wait two and a half months to get the line becouse they were busy till i told them to leave it, i'll go vodacom mobile broadband then they want to help. To be honest i'm just tiered of always having to fight, please look into this all i asked for as a landline dsl and data is via axxess. </p>

0
Replies (3)
Telkom
Telkom's reply23 Mar 2017, 07:32
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

CT
Chris T's update23 Mar 2017, 10:05
Reviewer Update

Thank you Moenieb

Look forward to your response

Regards
Chris Van Tonder

CT
Chris T's update27 Mar 2017, 12:44
Reviewer Update

Called me and explained the situation and apologised for the mixup, was credited for the installation cost. Thanks

Chris Van Tonder