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phakamile A
1 reviews | Active since Feb 2012
16 Aug 2016, 07:50
Billing Problems
<p>My 2016 June statement from telkom is not the same as the one that its on their system, so says Candice from their Billing Department Call Centre. Telkom sends me a message that my account is in arrears with R708.89 which I dont agree. The billing problem started when I ugraded my data from 10gb to 20gb per month. I used to pay R86.44 for 10 GB, and was told that 20GB will be R145.00 . I took the R145.00 option in July but I was surprised at the end of the month when my bill on the 20GB Data was priced at R744.47. I immediately called Telkom and a quiery was logged and until now nothing was resolved and now they sending me reminders that my account is in arrears. Also I have just picked up from their call centre that I owe them R480.00 from the June statement but a statement that I have from them has R440.19 as my balance wich was debited at the end of June. Please telkom needs to resolve the issues with the July statement then we can move forward</p>
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Telkom's replyOfficial
16 Aug 2016, 13:31Hi 09phakamile,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter has been escalated to our Billing department and feedback will follow.
We sincerely apologise for the inconvenience.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply16 Aug 2016, 13:31
Official
Hi 09phakamile,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter has been escalated to our Billing department and feedback will follow.
We sincerely apologise for the inconvenience.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
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phakamile A's updateReviewer Update
18 Aug 2016, 19:19I have receive an email from Telkom yesterday the 17th of August that my billing problem has been resolved and my new balance is R574.79 which is due on the 5th of September. Im surprised that Telkom has now suspended my line. What seems to be the problem with Telkom. Please help Im ****ed...
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phakamile A's update18 Aug 2016, 19:19
Reviewer Update
I have receive an email from Telkom yesterday the 17th of August that my billing problem has been resolved and my new balance is R574.79 which is due on the 5th of September. Im surprised that Telkom has now suspended my line. What seems to be the problem with Telkom. Please help Im ****ed...