Billing problem. No Feedback - 2nd Hellopeter

My contract line of the wireless phone and router I have purchase for my house that had no Telkom line in 2014 in September I took the 10gig package. We don't use the telephone line only the ADSL and if we are out of bundles the internet switch off and we get redirected to the website to PURCHASE MANUALLY extra bundles. <br> My account has always been around 7 to 800 rand per month. This months Bill is R3698.38. No one on in your Call centre can help me. They say it is out of bundle rates, but I did not opt for out of bundle billing. We always buy bundles ourselves. <br> This is my second HELLOPETER report with no Feedback. I will not pay that amount as we have not accumulated phonecalls or that amount of data. For a year and half it hasn't changed. Why this month I have a different billing system and out of bundle option on my account. <br> Also I have called Telkom sales more than 3 weeks ago to change my wireless line into a adsl fixed line as we have that option in our complex. When I followed up the sales person on the other side says my order has never been placed and no reference or call out on the system. <br> I am very unhappy and will hellopeter you every week until this is sorted.