Billing pro rata with no product

Yesterday an outsourced Telkom technician came to install a telephone line to which I got a landline number. After having to phone and get ADSL added again (they never bothered to process my last request). <br> <br> ADSL then would not work yesterday and after 2 hours on the phone trying to diagnose the issue I eventually gave up. <br> <br> This morning I got an sms saying that the line had successfully been transferred and my billing would start from today pro-rata. However the ADSL still is not working. There is no technical fault at all as it worked for a minute yesterday (loaded a video) and then stopped. <br> <br> After speaking to many different people (passing the buck) it has been bought to my attention that the line is still suspended. Surely when they transfer a line that was previously suspended to a new customer it should automatically be made active? <br> <br> But no one can help me, i then asked for someone who is more experienced to call me. This was almost 2 hours ago and of course, I have not received anything. <br> <br> I expect this to be resolved immediately.