Billing pro rata rate not based on contract

<p>To say the least I am appauled by the service I have recieved this afternoon. I queried why my first months pro rata premium is not based on my contract I signed with Telkom and the answer was that I have a discounted package and they do not discount pro rata rates.</p> <p> </p> <p>NONE of this was explained to me when I signed this agreement, I was told I would be charged a pro rata rate and normally that means you devide your installments (R799) by the days in a normal billing cycle and multiply it by the actual days used.</p> <p> </p> <p>Please can Telkom explain why they work things out differently and also advise why they dont just use the agreements price of R799 on their invoices instead of using a premium I never agreed to and discounting it.</p> <p> </p> <p>Your systems are flawed and your consultants have no clue what pro rata means! This better get sorted out asap or you will be recieving a call from my lawyer.</p> <p> </p> <p> </p>