*Billing people for utter nonsense*

To whom it may concern,

I, Aliandah Authority Phakathi would like to lodge a formal complaint against Telkom mobile services, I had issues with my finances on the 31st of December 2020, so Telkom tried to debit my account however there was insufficient funds, later on the day I got funds transferred to my account around 9am to 10am. I waited for Telkom to debit because it was still the 31st of December 2020. I kept on checking if Telkom will debit my account and then I took responsibility for paying my account with Telkom and found an alternative way to pay the outstanding amount which was R499. I made the payment via EFT. I did that so I can honour my commitment to Telkom you will also see on the attached Capitec bank statement below. Then it seemed like all was well till today because end of January 2021 then Telkom debited the amount of R499 as per norm. I got a statement today stating my balance is R701,70 I call the Telkom customer care line to query this issue, I spoke to a consultant who gave me an incorrect email address for me to send my bank statement, then I called again to query and I spoke to Nompumelelo Duma. She told me that I was liable for paying the outstanding amount of R701,70 because the debit order for December was not successful. I am so frustrated with that action because I was never informed of any issues with my account prior 05 February 2021, how can I be liable for money that I paid on time with alternative methods included on their help portals. This condition or term was never confirmed to me before. I have attached the statement and I have attached the emails between me and Telkom. Kindly contact me on ***/ ***. Please can this be rectified ASAP.

Regards Aliandah Authority Phakathi