<p>I recently moved premises and decided to transfer my line to the new premises. At this point i had not been informed that my account was in arrears and telkom still proceeded to give me a new line instead of a tranfer due to it not being in the same exchanged as explained to me by a consultant. After almost a complete month, telkom eventually got around to installing a line at my premisses. Thereafter, ten days later i received a message saying that my account is in arrears and the previous account had also been in arrears. They have suspended my account ever since may/june. I have sent documentation to be reviewed and a few days later i received an amount to be payed coincidently right before i received a message from Attorneys saying that i need ro contact them in conjunction with settlement of the account. So i have dont that and have requested that the attorney inform Telkom to cancel my line because they are still sending me invoices for the montly services and reconnection fees which firstly..i am not receiving any monthly services due to my line being suspended and secondly..they did not reconnect my line but i am being charged reconnection fees. So a lady from the attorneys office that represents told me that i had to settle x amount that was due in june or july but i had to go in to a store to get the complete amount due to date..coincidently after that email..a day later i receive a new invoice for almost 3 time x amount first explained and this is all from monthly services charges and reconnection fees. I went into a telkom store and the lady tried to contact the call centre which i have done countless times in the past few months but neither myself nor the lady in store had succeeded. The lady in store rold me that i would have to pay the outrageous amount and then log a dispute but its not definite that i will get my money. Please assist me!!!!!</p>
Hello Dnaidoo8910
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Dnaidoo8910
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Noleen.
Thank you for the response. It is highly appreciated.
Hi Noleen.
Thank you for the response. It is highly appreciated.
Hi Noleen.
Please assist further..I was contacted by Telkom tswane and was informed that my account will be cancelled. I would just like to know if it has been cancelled so i can commence making payment and not be billed for another month again. I have not received confirmation of cancellation and i have emailed a lady by the name of Zulfa to confirm it but have not received a reply in the past week.
Hi Noleen.
Please assist further..I was contacted by Telkom tswane and was informed that my account will be cancelled. I would just like to know if it has been cancelled so i can commence making payment and not be billed for another month again. I have not received confirmation of cancellation and i have emailed a lady by the name of Zulfa to confirm it but have not received a reply in the past week.
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