Billing on Cancelled Contract

Words cannot begin to describe the terrible experience I’ve had with Telkom. I had a month to month Mobile contract which I found reasonably priced but I since had to cancel due to a lack of network reception!! I sent through a cancellation request on the 17th on November 2017 and it has taken over 14 months to cancel. Telkom kept on sending me monthly invoices despite my request to cancel the contract. I’ve explained to more than 8 consultants about this matter and despite the apologies I got, nothing has been done and as a result this contract is affecting my credit profile. The worst is when I received a message indicating that my account has been handed over to some lawyers to recoup funds owing!! I called them again on the 2nd of Jan and spoke to Lebohang Ramela who promised me a call with his team leader and I’m yet to receive a call!! The entire call with him lasted 45 min and he could not provide anything concrete!! Trully shocking experience and I will never sign up for any future contracts with them. I just hope that someone who takes service seriously in that company will have the courtesy to call me and resolve this matter. My attempts to reach them directly has yielded zero results!!