Billing on a Suspended account - *****

Hi Guys

I would like assistance with regards to Case number: ***8.

The case was logged on the 4th of this month and on the 8th they said they have resolved it and they only sent me an SMS.

The issue was that there is a Simcard that I lost in December 27th and a ***** was done on it before I reported it for suspension which was done around December 28th 2019. I ended up paying for the damages. The problem is that the simcard had another ***** on it while it was Suspended.(Around beginning March). I then called an agent (081 180) at beginning of this month and she mentioned that she knows what happened and said yes it should be Telkoms fault because the simcard was supposed to be suspended. The problem is that the case is resolved and the Balance that was accumulated **********ly is showing in my account when I open my mobile app. Guys this was resolved. Please remove the balance of R9000 from my account.