KM
Kelly M

1 reviews | Active since Feb 2017

04 Feb 2017, 12:56

Billing of content services on my account

<p>i extended my daughters cellphone contract with telkom (it previously was a top up contract) - which they do not have any longer. I now have a Freeme contract for her and was told that it would not go over its limit. I have now been billed an additional R403 on the account for 'content services' which i never subscribed to. When i queried this i was told my daughter must have signed up for it. Telkom is billing me but cant provide any detail. I have requested proof of where this was signed up for. The same thing happened with Vodacom - they bill you and take your money on behalf of other people. The cant provide any detail and quite frankly are not interested. These service providers obviously make money by facilitating these payments</p>

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Replies (1)
Telkom
Telkom's reply06 Feb 2017, 08:53
Official

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