BILLING NOT CORRECT

<p>Good Day</p> <p> </p> <p>On the 6th of October i received my bill stateting that i owe then an additional R450 for Micration and i upgrade with them not upgrade i did phone them and lock the complaint with Ref nr ********** they said somebody will phone me back but i still waiting for there call.</p> <p> </p> <p>Than another complaint is that i never used the Night Owl data at night only once when my husband watch rugby. After he watch the rugby came my data was standing on 4198GB, and yesterday my day wi-fi data was standing on just over 3GB. Only to find out this morning that my Night Owl data is 3GB missing, and 2.5GB missing for the day bundle. when i phone them a guy cold Neo first said to me that i did not use the data he will log he call. Several times he just disappeared on the phone that i couldn't hear him when he came back to me he sai to me that my data was used and also he mixed with the date's stating the 8th and the the 17th and then go backwords like he did not know what he is talking about. i am not happy with that how can they deduct my data after a few day's and not as i used it every day. I got the app on my phone and like to go in and monitor my data use on a daily bases. I am working during the day and did not even download any video's. I mean a normal Internet can not take that much wifi on a time.</p> <p> </p> <p>I am very unhappy with Telkom and will not recomend anybody to take out an contract with them.</p> <p> </p> <p>Best Regards</p> <p> </p> <p>Mrs EM Van Rooyen</p>