tM
teboho M

1 reviews | Active since Jul 2013

22 Jun 2016, 17:19

billing nightmare fast with terrible service

<p>I had taken out a 24month contract for a tablet and when it's time was up, I went into the store to cancel it (22/02/2916) and I had signed the documents. That's when my nightmare began as I was charged for the month of March and I thought that's the last payment however more charges came about till to date where I was double debited an amount of r1215. I went into the store and told I was contacted and smsed to confirm a contract cancellation in which I went into a store to cancel so not understanding the need to be contacted again which I was not for that matter if fact. I called on Friday to confirm my cancellation and was told I would be contacted however I still haven't. Telkom is proving to take advantage of its customers by ripping them of which it's not consumer legal. Truly appalled by service.</p>

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Replies (1)
Telkom
Telkom's reply24 Jun 2016, 06:34
Official

HI diteboho

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction Ref: AI **********

Regards
keagan
Telkom Social Media Team