SE
Stephan E
1 reviews | Active since Oct 2013
27 Aug 2016, 16:34
Billing Nightmare
<p>I am livid with anger. I missed my debit order. My fault. The rest is Telkom's fault. I logged on and chatted directly on your e chat platform. I was given the wrong reference number. So I made the payment. Week later my account is locked. Phoned and was told I must wait for the payment to clear. Only days later when I phoned again was I told the payment didn't show. Opened a case, waited 5 days, no feedback. Now suddenly these fools deducted R1398 from my account. It's not even month's end. I will give you until Monday to respond. My money will be paid back into my account and you better find a way to compensate for two weeks that my account was locked.</p>
Helpful (0)
Replies (1)0
Replies (1)SE
Stephan E's updateReviewer Update
30 Aug 2016, 09:41What is going on? Still no word. This " case"is now a week old. In total you now have R2097, three months' worth of installments. Yet the account is still locked. Your accounts department can't even locate my number, for goodness sake! Would you like to suck a year's worth of installments from my account before anything gets done?!I can't deal with you call agents anymore. FIX THIS!!!!!!!!!!!!!!!!!!1111
SE
Stephan E's update30 Aug 2016, 09:41
Reviewer Update
What is going on? Still no word. This " case"is now a week old. In total you now have R2097, three months' worth of installments. Yet the account is still locked. Your accounts department can't even locate my number, for goodness sake! Would you like to suck a year's worth of installments from my account before anything gets done?!I can't deal with you call agents anymore. FIX THIS!!!!!!!!!!!!!!!!!!1111