billing nightmare

Telkom mobile debited my account 3 times in 1 month. Called their call center and non of their agents were friendly and helpful, instead they did not know anything cluless. Went to their branch at maponya mall and they also couldnt help me instead gave me the run around. I am fed up with telkom and wouldn't even recommend it to my worst enemy. Today I received an sms that they will debit me on the 24th again.<br> <br> I have the following questions that need to be answered when making contact:<br> <br> Why are debits being returned when I have enough funds in my account and why does their system take up to 16 days to update that a payment was made?<br> <br> I aslo want to know when was my spend limit increased? <br> <br> Why do their agents put you on hold and then hang up without providing a solution? <br> <br>