WM
WILHELMINA M
1 reviews | Active since Jan 2016
17 Mar 2016, 16:31
BILLING MY ACCOUNT FOR CANCELLED CONTRACT
IN JANUARY AN AGENT CALLED ME FROM MOBI TALK , SELLING A PHONE WHICH HE SAID IT HAS A DUAL SIM CARD, ON DELIVERY THE PHONE HAD ONLY ONE SIM . I PHONED THEM AND SAID THEY WILL SEND A COURIER TO FETCH THE PHONE AND THEY WILL CANCEL THE CONTRACT . THEY SEND ME A MESSAGE CONFIRMING THAT THEY HAVE CANCELLED . MONTH END OF JANUARY THEY DEBITED MY ACCOUNT, I PHONED THEM AND THEY SAID I CAN REVERSE THE MONEY WITH THE BANK.MONTH END FEBRUARY THEY DEBITED AGAIN,THEY ARE STILL DEBITING MY ACCOUNT EVEN NOW EVEN IF I DON'T HAVE THE PHONE
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Replies (1)Telkom's replyOfficial
17 Mar 2016, 17:53Hello justine04,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Telkom's reply17 Mar 2016, 17:53
Official
Hello justine04,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
