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WILHELMINA M

1 reviews | Active since Jan 2016

17 Mar 2016, 16:31

BILLING MY ACCOUNT FOR CANCELLED CONTRACT

IN JANUARY AN AGENT CALLED ME FROM MOBI TALK , SELLING A PHONE WHICH HE SAID IT HAS A DUAL SIM CARD, ON DELIVERY THE PHONE HAD ONLY ONE SIM . I PHONED THEM AND SAID THEY WILL SEND A COURIER TO FETCH THE PHONE AND THEY WILL CANCEL THE CONTRACT . THEY SEND ME A MESSAGE CONFIRMING THAT THEY HAVE CANCELLED . MONTH END OF JANUARY THEY DEBITED MY ACCOUNT, I PHONED THEM AND THEY SAID I CAN REVERSE THE MONEY WITH THE BANK.MONTH END FEBRUARY THEY DEBITED AGAIN,THEY ARE STILL DEBITING MY ACCOUNT EVEN NOW EVEN IF I DON'T HAVE THE PHONE

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Replies (1)
Telkom
Telkom's reply17 Mar 2016, 17:53
Official
Hello justine04,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.