ZK
Zodwa K
1 reviews | Active since Apr 2013
26 Aug 2015, 15:06
Billing messed up
Hi,<br> <br> Telkom debited my account yesterday my normal premium of R2542.00 which was fine.<br> <br> This morning nuDebt debited two transactions of R1500.00 from my account?? Please can someone EXPLAIN TO ME WHAT IS GOING ON??? WHY AM I BEING DEBITED 3 TIMES??? I logged a complaint 2 months back to fix my billing which has been fixed and now this??<br> <br> I need this sorted cause its messing up my account, I am very upset!!
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Telkom's replyOfficial
26 Aug 2015, 16:37Hello Zkumbuza,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM138746.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM138746.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,
Telkom's reply26 Aug 2015, 16:37
Official
Hello Zkumbuza,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM138746.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM138746.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,